Customer Help
Our happiness team is always here to assist.
Common purchase questions answered
Orders and Shipping
We typically ship orders the same day if the order is received by 1 PM Central Time. Orders shipped by standard USPS Priority mail typically take 2-3 days to arrive however, with the recent delays at USPS orders may take longer to arrive. If you upgrade shipping to FedEx they are consistently arriving in 2-3 days.
You can enter your coupon code at the bottom of the screen where you enter in your billing and shipping information.
Yes, All of our orders are shipped with insurance.
Please call us if you need to change your shipping address. Note that we promptly ship packages so time is of the essence.
You will receive a message with tracking information.
We do not keep your credit card information on file. You can choose to store your credit card information in your account however we do not have access to that directly.
We only ship to the continental US and some plants do not ship to California.
We try to ship all items in one package when possible however we put a high priority on shipping your items safely which may mean we have to ship in multiple packages.
If you need to swap an item
Returns and Exchanges
Please notify us within 14 days of any problems with your order.
Should you receive the wrong item please call us at: (903) 392-9446 to speak with a customer service representative and we will send you a return postage paid label.
Please take photos of the package and call us at (903) 392-9446 to speak with a customer service representative to help you with filing a claim with the shipping carrier.
You will be provided a postage paid label with the shipping address.
You can call us at (903) 392-9446 to speak with a customer service representative.
Please call us at (903) 392-9446 to speak with a customer service representative.
You can make changes if your order has not shipped. Please call (903) 392-9446 to speak with a customer service representative if you need assistance with changes.
Yes, some items can be pre-ordered. Please contact us to speak with a customer service representative about your order. 903-392-9446