Common questions answered
Frequently asked Questions
How long does it take for me to receive my order?
We typically ship orders the same day if the order is received by 1 PM Central Time. Orders shipped by standard USPS Priority mail typically take 2-3 days to arrive however, with the recent delays at USPS orders may take longer to arrive. If you upgrade shipping to FedEx they are consistently arriving in 2-3 days.
Yes, All of our orders are shipped with insurance.
How do I change my shipping address?
Please call us if you need to change your shipping address. Note that we promptly ship packages so time is of the essence.
How do I track the status of my order?
You will receive a message with tracking information.
How do I receive customer support?
For fastest service please call us at 903-392-9446.
What do I do if I entered an incorrect shipping address?
Please call or email us right away! We promptly ship our orders so time is of the essence.
We only ship to the continental US. We do not ship internationally at this time. Also note that some plants cannot be shipped to California and will be noted the descriptions – mostly the Junipers.
Will my items come in one package?
We try to ship all items in one package when possible however we put a high priority on shipping your items safely which may mean we have to ship in multiple packages.
Still need help?
Get in touch with us
Call us at: 903.392.9446
Write us at:
Bonsais by SnC
PO Box 633333
Nacogdoches, TX 75963